Most of our nautical chart wallpaper or chart orders will ship UPS Ground at no charge. Small prints will be shipped flat in sturdy cardboard mailers. Larger prints (16" x 20" and larger) will be shipped rolled in double thick mailing tubes. - It is the custoer's reaponsibility to rovide a secure address for us to ship to. Tracking showing "Delivered" to the address provided is a completed delivery and cannot be disputed as lost or stolen. A signature release for your shipment can be provided-please contact us and we will upgrade your shipping to include a signature release.
We want you to be happy with your purchase and send your friends & associates to One Pelican. A 100% satisfaction guarantee is offered by One Pelican on all of our small format products, including custom prints. Contact us for a return authorization within 3 days of receiving your product to recieve a full refund or product replacement- your choice. Once the original product is returned to us in "as new" salable condition. Return shipping costs are the responsibility of the buyer. Large format projects 40"x60" and larger are not returnable. If you have any issues with your project we will work with you to ensure your complete satisfaction.
Shipping costs are nonrefundable. One Pelican is not liable for any return shipping fees.
We select our packaging products carefully to withstand the handling of UPS and USPS systems. In the unlikely event your item arrives damaged, please send us a message including a photo showing the damage to the artwork and packaging on the day of arrival. We will send you a free artwork replacement. Free shipping is only available on the original order.
If your USPS package does not arrive within 20 (35 international) business days from shipment we will send you a free artwork replacement. Free shipping is only available on the original order.